Privacy Policy

3.1 Collecting Personal Information From You
We may collect your Personal Information when you use and access the Site to browse or purchase products or to create or access your account.

3.2 Collecting Personal Information From Other Sources
Sometimes we collect Personal Information about you from other sources where you have consented to the collection of the information from someone else, or where we are authorised by law to collect the information from someone else, or it is unreasonable or impracticable to collect the information from you personally.

At all times, this information is collected by lawful means and in a manner that respects your privacy.

3.3 Notification of Collection of Personal Information
If we collect your personal information from third parties in circumstances where you may not be aware that we have collected your personal information and that information can be used to identify you, we will take reasonable steps to notify you of the collection and the circumstances that surround the collection.

3.4 Use of Tracking Tools
We may use cookies, web beacons, log files, Google Analytics, or other similar tracking tools on our Site to collect information about how the Site is being used.

• Cookies are text files placed into your computer’s browser to store your preferences. These cookies collect information on how you and other visitors use our Site.
• Web beacons are small pieces of code placed on a web page to monitor visitors’ behaviour and collect data about the visitors viewing our Site.
• Log files track actions occurring on the Site and collect data, including your IP address, browser type, Internet Service Provider, referring/exit pages, and date/time stamps.
• Google Analytics is a service that transmits website traffic data. It will not identify individual users and IP addresses with any other data held by Google. You can read more about how Google uses your personal information here, and you may choose to opt out of Google Analytics here.

Most browsers are initially set to accept cookies, web beacons or other tracking tools. If you prefer, you can set your browser to refuse these by selecting the appropriate settings or blocking, deleting, or disabling them if your browser or device permits.

3.5 Social Media
We may collect personal information about you when you interact with us through social media channels. Please note that we will only interact with you on confidential matters via a secure forum.

3.6 Customer Service Calls
We may collect personal information about you when you interact with us through the telephone. Unless asked not to, we record all inbound and outbound telephone calls to and from ABI’s customer service team.

4.1 Use and Disclosure of Personal Information
 

We use Personal Information for a variety of purposes to effectively conduct our business, including:

1. To process your orders, warranty claims or returns, including processing payment information, arranging for shipping, and providing you with invoices and/or order confirmations.
2. To provide you with access to your online account.
3. To improve our services and optimise our Site.
4. To provide you with marketing materials and targeted advertising in relation to our products.
5. To assess the success of our marketing and advertising campaigns.
6. To communicate with you, including:
   1. To provide you with information or advertising relating to our products or services.
   2. To respond to questions, feedback or complaints.
   3. To improve our service, including for training and quality assurance purposes.
7. To screen our orders for potential risk of fraud.
8. To assess your application for commercial credit, collect overdue payments, handle disputes in relation to commercial credit; and
9. To comply with any applicable laws, regulations, or codes of practice.

We will not use or disclose Personal Information we hold about you that was collected for a particular purpose or any other unrelated purpose unless:

1. You have consented to the use or disclosure of the information for another purpose.
2. The use or disclosure is otherwise permitted under the Privacy Act (e.g. you would reasonably expect us to use or disclose the information for another purpose, or the use or disclosure of the information is required or authorised by law or a court/tribunal order).

4.2 Disclosure to Third Parties
To help us carry out our business functions, we may disclose personal information about you to third parties, including:

1. Our subsidiaries and related entities, including ABI Interiors Pty Ltd.
2. Our advisors and consultants.
3. To the extent necessary to support their services or to resolve a payment dispute, trevipay, who assesses and grants applications for credit.
4. Other third parties that provide services to us, including but not limited to WooCommerce, who powers our online store, YotPo who processes reviews, Klaviyo who powers our email and SMS marketing and Facebook, Google, Pinterest and LinkedIn to create Targeted advertising; and
5. Any other person whom you have given your consent.

We will take reasonable steps to ensure that these third parties are bound by confidentiality and privacy obligations in relation to your personal and confidential information.

We will not sell, gift, rent, or trade your Personal Information with anyone.

4.3 Disclosure Overseas
We may disclose your personal information overseas when we disclose information to Facebook, Google, Pinterest, or LinkedIn for the purposes of targeted advertising. This information is hashed prior to disclosure and will be deleted by the recipient platform if you do not have an account with that platform.

We do not otherwise disclose your personal information outside Australia.

5.1 Direct Marketing
We may use your Personal Information to provide you with information about products or services that may interest you. If you do not wish to receive marketing material from us, including but not limited to SMS Marketing, you may:

1. Contact the Privacy Officer.
2. Opt out of receiving further marketing material via any opt-out mechanism contained in our marketing correspondence.

5.2 Targeted Advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications about products or services that may interest you. You can find more information about how targeted advertising works here. If you do not wish to receive targeted advertising on the following platforms, you can opt out by following the links below:

1. Facebook
2. Google
3. Pinterest
4. LinkedIn

6.1 Storing Personal Information
We store your Personal Information in electronic form in our server in Sydney, Australia.

We safeguard your Personal Information and protect it from misuse, unauthorised access, disclosure, or interference by maintaining:

1. Physical security measures for accessing systems, including restricting access to authorised personnel only, control of access to buildings, and use of user identifiers and passwords.
2. Electronic security systems such as firewalls and data encryption, antivirus, antispyware, and backup and recovery of systems, including use of Secure Socket Layer (SSL) on pages transmitting Personal Information.
3. Procedural security measures including imposing confidentiality obligations on employees, consultants, and contractors, providing them with training, and requiring them to comply with strict privacy and security policies and procedures.

6.2 What Happens If We No Longer Need Your Personal Information?
If we no longer need your personal information for any purpose, we will take reasonable steps to destroy or permanently de-identify the information, unless the information is contained in a Commonwealth record or we are required by law, or a court/tribunal order, to retain the information.

7.1 Access to Personal Information
You may request access to the Personal Information we hold about you, or request a transcript of any recorded telephone call with us, by contacting our Privacy Officer.

We will respond to a request for access within a reasonable time and give you access in the manner you request if it is reasonable and practicable to do so, unless an exception in the Privacy Act applies. For example, we may need to refuse to grant you access if providing this access may disclose Personal Information about another person.

We may need to verify your identity before we give you access to your Personal Information. Depending on the nature of the request, we may charge you a small fee to access that information.

7.2 Requesting Correction
You may ask us to correct any information about you that you think is inaccurate, incomplete, out of date, or misleading. We will respond to a correction request within a reasonable timeframe.

If we correct your personal information that we have previously disclosed to another entity, and you ask us to tell the other entity about the correction, we will take reasonable steps to tell the other entity about the correction unless it is impractical or unlawful to do so.

7.3 Refusal to Allow Access To, or Correction of Personal Information
If we refuse to allow you access to your Personal Information or to correct that information, then we will provide you with the reasons for our decision as required by the Privacy Act. We will also inform you of mechanisms available to complain about the refusal.

You have the option to remain anonymous or to use a pseudonym when dealing with us where it is lawful and practical to do so. However, without your Personal Information, we may not be able to provide you with our products and services.

9.1 Complaints
If you have any complaints about our privacy practices or would like further information, please contact our Privacy Officer:

1. Privacy Officer
2. Telephone: (07) 5520 2775
3. Mail: Privacy Officer, ABI Interiors Pty Ltd
4. 27-45 City Link Drive, Carrara, Gold Coast, QLD Australia 4211
5. Email: [email protected]

9.2 External Complaint Mechanism
If you are not happy with the outcome of the Privacy Officer’s investigation or we have not replied to you within a reasonable time, then you can raise your concern with the OAIC in Australia. Complaints can be made in the following ways:

1. Office of the Australian Information Commissioner
2. Telephone: 1300 363 992
3. Email: [email protected]
4. Mail: Office of the Australian Information Commissioner
5. GPO Box 5218, Sydney, NSW 2001, Australia
6. Online: www.oaic.gov.au/privacy/making-a-privacy-complaint