Help Centre

All stock is held at our warehouse, located at 27-45 City Link Drive, Carrara, QLD 4211. Please contact our Sales team directly to arrange collection prior to purchase. Alternatively, we offer complimentary local delivery and free shipping on orders over $1,000. Please note: When collecting orders, all customers and vehicles must adhere to our Vehicle Loading Policy here.

ABI has a specialised Trade team that can assist with trade account and order enquiries. We also offer trade pricing for applicants, which you can access here. For all trade enquiries, please email [email protected]. Alternatively, orders can be placed at retail pricing via our website.

Our team would be happy to assist with providing a quote for you. Please email your list of desired items to [email protected]. Alternatively, please use the Wishlist function on our website, then send it to us for an estimate.

Our tapware is certified under AS/NZS 3718:2005, meeting Australian and New Zealand standards, and we also sell our products internationally. Please get in touch with our Sales team via [email protected] for more information about international orders.

Our range is available to shop in-store at our Gold Coast showroom, located at 45 City Link Drive, Carrara, QLD 4211. Alternatively, we have a number of retail partner locations across Australia that showcase a range of our products. To find your nearest location, please click here.

Yes, all of our applicable products are registered under the Water Efficiency Labelling and Standards (WELS) scheme. This registration ensures that our products meet the stringent water efficiency standards set by the Australian Government. The WELS star rating, flow rate and registration number can be found on each product page.

Most ABI Interiors products are not designed for external use and are not covered under warranty if used outside. This is because the coatings are not intended to withstand harsh conditions and UV light exposure. However, our 316 stainless steel Sola Collection is specifically designed for external environments and is suitable for outdoor use.

Our products are designed to be paired together so you can create a cohesive home design that suits your personal style.

All of our tapware is constructed with one of two main base materials; solid brass or stainless steel. Both materials undergo the same colouring processes (PVD, AEA, or PSLT); however, because of the difference in the material, the finish can vary slightly between products and batches.

Our stainless steel products are entirely lead-free. Additionally, our solid brass range is watermark certified to meet AU/NZ requirements, ensuring they adhere to the lead content limit of below 4.5%. This certification involves initial testing and subsequent yearly audits to maintain compliance.

Yes, all applicable ABI Interiors products are WaterMark certified. This certification confirms that our products comply with the rigorous standards set for plumbing supply products in Australia and New Zealand, ensuring they are safe and fit for purpose.

Our products are designed by our in-house team at our Carrara HQ, who work closely with our manufacturing team in Guangzhou, China. All ABI products meet strict Australian and New Zealand standards and regulations, ensuring they are safe and fit for purpose.

We do not offer layby or holds on products and full payment is required to secure stock. If an item is out of stock at the time of your order, we will provide a backorder ETA on the product listing webpage.

You can apply your coupon code at checkout in the discount code box. Any type of discount or coupon code is applied equally over each item in an order. Please note, discounts cannot be used on shipping costs, or redeemed for cash or a refund.

All gift cards and store credits are valid for 3 years from the date of purchase.

We accept Visa, MasterCard, and Amex. We also offer payment through PayPal and AfterPay.

You can shop our spare parts via our website here. If you are unable to find the required part or need further assistance, please email [email protected].

Please prioritise checking your order for the following: Finish – Please ensure all items are the correct finish/colour. Quantity – Please ensure you have received the correct number of items as per the delivery slip. Damage – Please ensure all items have not been damaged during transit. If there are any discrepancies or concerns with your delivery please contact [email protected] as soon as possible.

We are able to hold orders for up to two weeks from the payment date. After two weeks, all in-stock items will be shipped to the address provided. If you would like your order held at our warehouse, please get in touch with our Aftersales team to make arrangements.

We are unable to modify an order once it has been placed. Please place another order for any additional items you may require. If you want to cancel any items or products on backorder, please get in contact with our Aftersales team.

Yes. All in-stock items will be sent together and any items on backorder will be sent once they are back in stock.

Please read through our large order delivery guidelines for a comprehensive overview on large order deliveries.

Most packages from ABI Interiors require a signature upon delivery. This means you are required to be home in order to accept your parcel. If you are not home at the time of delivery, a card will be left with details for alternative collection from your local post office or courier collection location. If authority to leave is available for your order, you can elect via the courier to have your package left in a safe place. Please note, this option voids insurance and ABI Interiors is not liable for stolen or damaged goods.

Please note that once payment has been made, we are unable to guarantee any changes to your order. For any updates, including delivery address and priority shipments, please contact our Aftersales team directly via email at [email protected] or further assistance. If your order has already been dispatched, you will be required to contact the courier directly to redirect the parcel.

All shipping timeframes are reflective of the delivery service selected at checkout, and cannot be guaranteed by ABI Interiors. Once your order has been dispatched, you will receive your tracking details via email. The courier will provide an estimated delivery timeframe. For further information on the status of your delivery, please contact the respective courier service. Alternatively, please email [email protected].

Shipping costs are calculated automatically at the checkout based on the weight of your order. However, orders over $1,000 are eligible for free standard shipping. If you require a shipping quote in advance, please contact us via live chat, email, or phone.

We use Australia Post, TGE, and MainFreight to deliver orders Australia-wide. For all international orders, we use DHL. The courier will be automatically allocated based on the size, weight, and location of your order once payment has been received. Couriers deliver to the ground-level street address of your property only.

Visit our website and complete the warranty and product inquiry form here. Please include photos of what has been received and your order number so our team can assist you promptly. For urgent enquiries, please contact us via phone after the form is completed.

We recommend all products be installed by a licensed tradesperson to ensure they are correctly and safely installed. Please ensure that the specification and installation guide has been reviewed and all required components are on-site.

If you require further guidance, please get in touch with our friendly team at [email protected].

We recommend downloading the installation guide for each product from our website. These can be found under the 'Download' tab on each product listing. We recommend consulting the installation guides with your licensed trades in advance to confirm if you may require any additional components. Check all items upon delivery to ensure all required components are included and meet quality expectations.

Tiles are eligible for return as long as our “returns for change of mind” policy is adhered to.

Yes, you can. Once your return has been processed, customers who made their purchase using a gift card will be issued with a voucher equal to the value of the returned items. For orders made using store credit, your ABI account will be re-issued store credit equal to the value of the returned products.

If you are returning items from two different orders, you are welcome to post them in the same parcel. However, a return must be lodged for each order via our returns portal and both return summaries must be included in the returned parcel. If you are sending more than one parcel, please select the correct number of labels when lodging your return via our online portal.

As each store has their own returns process, you are required to get in contact with the place of purchase to lodge a return. Please be aware that the reseller may not accept returns for change of mind, as ABI’s returns policy only applies to products purchased directly from ABI. The reseller will then provide you with the necessary paperwork required to lodge the return. Please note, you may be required to return the products to ABI directly.

ABI does not offer exchanges due to our high stock turnover. Please lodge a return with the item you no longer require and place a new order for all new items required.

To lodge a return, please click here to be directed to our returns portal. Once your return has been lodged, you will receive a returns summary. Please ensure this is included in the parcel you are returning. Please note, all return postage costs are at the customer’s expense.

For change-of-mind purchases, you may return your item(s) to ABI within 60 days of purchase, in exchange for a full refund (subject to quality checks). Orders returned after 60 days may be eligible for a credit note up to 90 days from purchase. Please note, all return postage costs are at the customer’s expense. Please click here to view the full terms and conditions of our returns policy.

Most ABI Interiors products are not designed for external use and are not covered under warranty if used outside. This is because the coatings are not intended to withstand harsh conditions and UV light exposure. However, our 316 stainless steel Sola Collection is specifically designed for external environments and is suitable for outdoor use.

Our product Care Guide can be found here. We recommend following this guide to ensure the longevity of your products.

For all warranty and product enquiries, please fill out the form here and our Aftersales team will be in touch within 24 - 48 hours. Please note that all fields must be completed with photographic evidence provided in order to lodge your enquiry or claim. For any urgent enquiries, please call (07) 5520 2775 after completing the form. 

ABI Interiors offers a 25-year additional warranty for residential customers. More information on warranty conditions can be found here. For further information, please email [email protected].

You can view our tiles at any of our Gold Coast, Melbourne and Perth showrooms or alternatively we offer samples boxes (3 for $9.90 and 5 for $14.90) which are redeemable on your next order*.

We currently do not have grout and glue in our offering.

We ship nationally across Australia, please contact [email protected] for a custom quote or to enquire regional addresses.

Tiles are eligible for return in accordance to our “returns for change of mind” policy.

You can collect your tiles from our Gold Coast Showroom, located at 45 City Link Drive, Carrara QLD 4211.