Warehouse Closure Notice
Please note that our warehouses and showrooms will be closed for the holiday season from December 24th to January 1st, 2025. Returns can be dropped off at our warehouse when we reopen on January 2nd, 2025.
Delay Notice
Our warehouse will be closed for stocktake from 27th-30th June. Please expect delays in processing returns during this period.
Your Return Has Been Submitted.
We endeavour to process your return as soon as possible, though this can take up to 14 days from when the items arrive at our warehouse. You will be notified via email once your return is finalised.
If you have any questions regarding your return, you can contact our team at [email protected].
Order Details
An Error Has Occurred
Please check that the details entered match the billing details on your order exactly. If the error persists, please contact [email protected].
This order is outside of our returns for change-of-mind timeframe
Please check that the details entered match the billing details on your order. If the error persists, please contact [email protected].
- Important Information
- Before you begin your return, please read and understand our terms and conditions.
This returns portal is only applicable for orders placed directly from the Australian ABI Interiors website or showroom. If you have placed an order through one of our trade accounts or retailers, you will need to contact them to initiate a return.
For orders placed from our New Zealand or UK store, please arrange your return through the relevant country's website.
Please note: If you wish to amend an order that has not been dispatched yet, or contains an item on backorder, please contact [email protected] for assistance.
Tile returns are being processed manually please contact [email protected]
Items
An Error Has Occurred
Please check that the details entered match the billing details on your order. If the error persists, please contact [email protected].
Important Information
We're sorry to hear that you are not satisfied with your order. Before you start the returns process, please review our terms and conditions.
Your return must arrive at our warehouse within 60 days of dispatch to be eligible for a refund or store credit. Items returned between 60-90 days after dispatch are eligible for a store credit only.
All products must be returned in unused and uninstalled condition. This includes no writing or damage to the packaging.
*Please note: we do not accept returns for change of mind on:
• Clearance or sale items.
• Special order items, including vanities.
Order Number :
Return
Returning to our warehouse?
Please be aware that our showroom does not accept returns. If you are in the Gold Coast area, your return can be dropped directly at the ABI Interiors warehouse.
Please select how you will return your items
Disclaimer
Summary
Return Summary
Please check that the return summary is correct prior to submitting.
ORDER NAME
ORDER NUMBER
REASON FOR RETURNING PRODUCT NAME AND QUANTITY
CUSTOMER RETURN NOTES
DISCLAIMER
I have agreed and accepted the return conditions
HOW WOULD YOU LIKE TO RETURN YOUR ITEMS
An Error Has Occurred
Please check that the details entered match the billing details on your order. If the error persists, please contact [email protected].
This order is outside of our returns for change-of-mind timeframe
Please check that the details entered match the billing details on your order. If the error persists, please contact [email protected].
Important Information
Before you start your return, please read and understand our terms and conditions.
This returns portal is only applicable for orders placed directly from the Australian ABI Interiors website or showroom. If you have placed an order through one of our trade accounts or retailers, you will need to contact them to initiate a return.
For orders placed from our New Zealand or UK store, please arrange your return through the relevant country's website.
Please note: If you wish to amend an order that has not been dispatched yet, or contains an item on backorder, please contact [email protected] for assistance.
An Error Has Occurred
Please check that the details entered match the billing details on your order. If the error persists, please contact [email protected].
Important Information
We're sorry to hear that you are not satisfied with your order. Before you start the returns process, please review our terms and conditions.
Your return must arrive at our warehouse within 60 days of dispatch to be eligible for a refund or store credit. Items returned between 60-90 days after dispatch are eligible for a store credit only.
All products must be returned in unused and uninstalled condition. This includes no writing or damage to the packaging.
*Please note: we do not accept returns for change of mind on:
• Clearance or sale items.
• Special order items, including vanities.
Should you need support with your return please contact [email protected] for assistance.
Returning to our warehouse?
Please be aware that our showroom does not accept returns. If you are in the Gold Coast area, your return can be dropped directly at the ABI Interiors warehouse.
Return Summary
Please check that the return summary is correct prior to submitting.
Please ensure that all products and their packaging are returned in their original condition or as delivered.
Packaging or products that show signs of wear, damage, or alterations will not be accepted.
How to return your items:
Returns Summary
You will receive an email directly from ABI Interiors containing your returns summary. Please print this and include it inside the package upon return.
Package your return
Place your order in a bag or box, as any damage to the original packaging will result in a charge.
You will receive an email from Australia Post containing the return postage label. Please affix this label to the outside of the package.
Postal Drop Off
Drop your return parcel at any Australia Post office or post box so we can track it safely back to us.
How to return your items:
Returns Summary
You will receive an email directly from ABI Interiors containing your returns summary. Please print this and include it inside the package upon return.
Package your return
Please ensure that all products and their packaging are in original condition prior to returning.
WareHouse Drop Off
You can return your items directly to our warehouse during business hours.
*Please note: our Gold Coast showroom does not accept returns.
Warehouse Return Details
If you are in the Gold Coast area you may return your order directly to our warehouse during operational hours.
27 City Link Drive, Carrara QLD 4211
Mon - Fri
8:30am - 4:30pm
Sat
9:30am - 3:00pm
Sun
Closed
Submit ReturnHow to return your items:
Returns Summary
You will receive an email directly from ABI Interiors containing your returns summary. Please print this and include it inside the package upon return.
Package your return
Place your order in a bag or box, as any damage to the original packaging will result in a charge.
Postal Drop Off
We advise you to send your package with postal tracking and insurance. All items are the sender's responsibility until they arrive at our warehouse. We cannot process a return for items that have not been received.
Warehouse Return Details
If you are in the Gold Coast area you may return your order directly to our warehouse during operational hours.
27-45 City Link Drive, Carrara QLD 4211
Mon - Fri
8:30am - 4:30pm
Sat
9:30am - 3:00pm
Sun
Closed
Submit Return
